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This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology, Subcommittee SC 7, Software and systems engineering.

This second edition of ISO/IEC 25010, together with the first edition of ISO/IEC 25002 and the first edition of ISO/IEC 25019, cancels and replaces ISO/IEC 25010:2011, which has been technically revised.

The main changes are as follows:

Any feedback or questions on this document should be directed to the user’s national standards body. A complete listing of these bodies can be found at www.iso.org/members.html and www.iec.ch/national-committees.

ICT (information and communication technology) products, including software products, are increasingly used to perform a wide variety of organizational and personal activities. Realization of goals and objectives for personal satisfaction, organizational success and/or human safety relies on high-quality ICT products. High-quality ICT products are essential to providing value and avoiding potential negative consequences for the stakeholders. The term “product” is used for ICT products which can include software, data, hardware and communication facilities, and other ICT products throughout this document. A product has a variety of influences on many classes of stakeholders including those who develop, acquire, and use the product. Stakeholders also include customers of businesses using the product, as well as the public under the influence of information systems using the product under real operation.

A comprehensive specification and evaluation of the target product is a key factor in ensuring value to stakeholders. This can be achieved by defining the necessary and desired quality characteristics associated with the stakeholders' goals and objectives for the system. This includes quality characteristics related to the product and data as well as the impact the system has on its stakeholders. It is important that the quality characteristics be specified, measured, and evaluated whenever possible using validated or widely accepted measures and measurement methods. The quality model in this document can be used to establish requirements, their criteria for satisfaction and the corresponding measures. A comparison with the product quality model in ISO/IEC 25010:2011 is given in Annex A.

This document is intended to be used in conjunction with the other documents in the SQuaRE family of International Standards (ISO/IEC 25000 to ISO/IEC 25099).

This document is a part of the SQuaRE family of International Standards. Figure 1 illustrates the organization of the SQuaRE family of International Standards. Similar standards are grouped into divisions. Each division provides guidance and resources for performing a different function in ensuring system and software product quality. This document belongs to the quality model division and is aligned with ISO/IEC 25002 belonging to the quality management division.

The divisions within the SQuaRE family are;

The SQuaRE standards can be used in conjunction with ISO/IEC/IEEE 12207 and ISO/IEC/IEEE 15288, particularly the processes for the specification and evaluation of quality requirements. ISO/IEC 25030 describes how quality models can be used for systems and software quality requirements; and ISO/IEC 25040 describes how the quality models can be used for systems and software quality evaluation.

The SQuaRE standards can also be used in conjunction with ISO/IEC 33000 family of International Standards which are concerned with software process assessment to provide:

The SQuaRE standards can be used in conjunction with ISO 9001 (which is concerned with quality assurance processes) to provide: